Hospitals need to start thinking about ways to build patients’ trust in generative AI in order for the healthcare industry to fully harness the technology’s potential. They can do this through methods like having transparent conversations, asking for patients’ consent to use the tools and training models on internal data, experts said.
Deb Muro, CIO of El Camino Health, explained some of the ways her health system is using technology to make nurses’ jobs easier — including software that flags patients who are at risk of adverse outcomes and a tool that helps frontline nurse managers better engage with their staff.
By reducing administrative burden and redesigning workflows around human needs, it creates space for what matters most: connection between clinicians and patients.